Privacy Policy

Privacy Policy for Snooze Support

This Privacy Policy explains how we collect, use, and protect your personal information. We value your privacy and aim to clarify how your data is handled. We encourage you to read this Privacy Policy so you understand our practices carefully.

By using Snooze Support’s website, you agree to the terms outlined in this policy. If you have any questions, feel free to contact us.

Please be aware that while our website may link to other websites, we are responsible only for the privacy practices and security of www.snoozesupport.co.uk. We advise you to check the privacy policies of any third-party websites you visit.

If you would like to link to our website from another site, you are free to do so. However, we may ask you to remove the link if we believe it could harm us or our partners.

For questions regarding this Privacy Policy, please contact us at https://snoozesupport.co.uk/contact-us/

Changes to This Privacy Policy

We may occasionally update this Privacy Policy. Any changes will be posted on this page, so please check back occasionally. If you continue using our website after any changes, you will accept the revised policy.

What is Personal Data?

Personal data refers to any information that can be used to identify you. This could be your name, email address, or phone number. It may also include sensitive information like health details, which we only collect with your consent.

Information We Collect

We collect personal data in several ways to provide our services effectively. Here is the type of information we may collect:

  • Basic details: Your name, address, phone number, and email.
  • Service details: Information about the services you request or products you purchase.
  • Social media: If you interact with us on social platforms, we may collect your username to respond to your questions or comments.
  • Technical data: To improve your online experience, information about your device, internet connection, browser, and location may be collected.

Information We Receive from Other Sources

We sometimes work with third parties, such as business partners or service providers. They may give us information about you, which we combine with the data you provide. This helps us improve our services and better respond to your needs.

Information About Others

If you provide us with someone else’s information (such as when placing an order for another person), you confirm that they know and agree to have their data used as described in this policy. You also confirm their consent to share their information with us.

Cookies

Cookies are small files stored on your computer when you visit a website. We use cookies to track how you navigate our website, improve your experience, and offer relevant content.

How We Use Your Information

We collect and use your data in several ways to ensure you get the best service possible. Some of the ways we use your personal information include:

  • Account creation: When you sign up with us, we set up and manage your account to ensure a smooth experience.
  • Order processing: Your personal information is necessary to process and fulfil orders and to complete your purchases.
  • Customer service: We use your information to answer your questions and handle issues like refunds or complaints. We may keep records of these interactions to improve our service.
  • Medication dispensing: Sometimes, we work with third-party providers to help you with medical services.
  • Market research: If you agree, we may use your data to conduct surveys or research to improve our services.
  • Marketing: With your permission, we may send you updates about special offers, products, and services through email or social media. You can opt out of this at any time.
  • Reviews and surveys: We may invite you to leave a review or participate in surveys to help us improve our services.
  • Improving services: We continuously use website activity and customer feedback data to improve our offerings.
  • Website security: Your data helps us ensure the security of our site and protect against fraud or misuse.
  • Legal compliance: In certain situations, we may need to process your data to meet legal requirements.

Legal Basis for Processing Your Data

We rely on the following legal reasons for processing your data:

  1. If you agree to let us use your information for marketing, we will only proceed with your permission.
  2. We need your data to fulfil our contract with you, such as processing your order or providing a service.
  3. We may process your data for our business needs as long as your rights and privacy are not affected.
  4. We may need to process your data to comply with the law or respond to legal requests.

Sharing Your Data

Sometimes, we share your data with third parties to help deliver our services. These include:

  • If you use health services, we may need to share your details with trusted pharmacies.
  • We work with tech companies that help us operate our website and services.
  • If you agree, we may share your data with trusted partners for marketing purposes.
  • These companies help us track how visitors use our website so we can improve.
  • We may share data if required by law or if we need to protect our rights or those of others.

We ensure that any third parties who handle your data follow strict privacy and security guidelines.

Security of Your Information

We take your privacy seriously and use the latest technology to protect your personal information. This includes firewalls, encryption, and secure servers. However, no method of online transmission is entirely safe, so we cannot guarantee absolute security.

You must take steps to protect your information. For example, do not share your password with anyone, and ensure your devices are secure.

Transfer of Data

Sometimes, your data may be transferred outside the UK or European Economic Area (EEA). When this happens, we ensure that appropriate legal safeguards are in place to protect your information.

Updating Your Information

You can update your details by logging into your account or contacting us if your details change. If you provide someone else’s information, we may ask for proof that you have the right to do so.

How Long We Keep Your Data

We will keep your data as long as necessary to provide our services and comply with the law. Once your data is no longer needed, we will delete or anonymize it.

We may keep anonymized data for research or analysis purposes.

Your Rights

You have several rights when it comes to your data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can ask us to update or correct any inaccuracies in your data.
  • Deletion: You can ask us to delete your data in certain circumstances.
  • Marketing preferences: You can opt out of receiving marketing communications anytime.

If you want to exercise these rights, please contact us.

Complaints

Please contact us if you have any concerns about how we handle your personal data. We will investigate your complaint and do our best to resolve the issue.

If you are dissatisfied with our response, you can also contact the Information Commissioner’s Office (ICO) or the relevant authority in your country.

External Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these websites. We recommend reviewing their privacy policies before providing any personal information.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us or our website at www.snoozesupport.co.uk.