Terms and Conditions
Terms and Conditions for Snooze Support
These Terms and Conditions outline the rules and regulations for using the Snooze Support website (“www.snoozesupport.co.uk“). You agree to comply with these terms by accessing and using our site. Please read them carefully before using the website or placing any service orders. If you disagree, please do not use the website. For any inquiries, contact us.
Regulation
Snooze Support operates in compliance with all relevant UK regulations. Our platform provides information, guidance, and services to assist with various matters. We work with certified professionals registered with appropriate UK authorities, ensuring the highest level of service.
Security & Privacy
We take security seriously and follow strict measures to protect your personal information. Here’s how we do that:
- We use advanced technologies like firewalls and Secure Socket Layers (SSL) to safeguard your information.
- Your payment details are processed securely by our payment agents, and we do not store these details.
- We collect only the information necessary to provide services, such as account setup, billing, and customer support. We retain this data as long as needed to fulfil your requests or handle queries.
- While we try to protect your data, electronic transmissions may not always be entirely secure. We recommend you take precautions when accessing your account online.
- We comply with data protection laws and ensure that your personal information is only shared with organizations directly involved in delivering our services, such as third-party partners.
Your Commitment to Snooze Support
When using our services, you agree to the following:
- Provide accurate information.
- Confirm that you are 18 years or older.
- Follow the guidance provided during the service.
- If applicable, you are responsible for notifying any necessary parties, such as your healthcare provider.
Information and Advice
The guidance we offer is based on the information you provide. You must ensure the details you share are accurate and up to date, as any errors could affect the service we provide. We are not responsible for the outcome of the incorrect information you provided.
Pricing
All prices on our website are in GBP and include VAT unless stated otherwise. While we try for accuracy, occasionally errors may occur. If you are charged incorrectly, we will promptly refund the difference.
Order Processing
When you order with us, we assess whether the service or product suits you. By placing an order, you agree to allow us to determine your suitability. If you cancel after this process has started, we will retain any fees related to the service, but the product and delivery costs will be refunded.
Contract Completion
Once you place an order, we will send a confirmation email acknowledging it. We follow professional standards and legal limits regarding the quantity and type of services we provide. We are not obligated to fulfil orders that exceed these limits and will only charge for the items we provide.
Payments
When you submit your payment details, you confirm that you are authorized to use the card and agree to the full payment, including any shipping or additional fees.
Order Approval
We will approve service orders only after we have all the necessary information. Sometimes, we request additional details from you to ensure the service is appropriate. Shipping fees apply to all orders below a certain threshold. To find more details about delivery charges you can contact us.
Order Delivery
All orders are processed and delivered by our partnered providers. Medicines or other products are typically dispatched within 1 – 2 working days once approval is given.
Returns Policy
Due to safety regulations, we cannot accept returns on products once they have been dispatched, in line with UK law. If there is an error with your order, please contact our support team immediately so we can resolve the issue. We aim to process returns promptly, and all returned items must have proof of receipt.
Refunds Policy
Refunds are processed within 5-10 business days. If there are any issues with your order, contact us, and we will address your concerns as quickly as possible.
Complaints Procedure
At Snooze Support, we aim for customer satisfaction but recognize that issues may arise. If you are unsatisfied with our service, please email us. We aim to resolve complaints within 48 hours.
Please check your order upon receipt. If you believe there is an error, contact us immediately.
Website Information
While we try to keep our website information accurate, some details may change over time. Any medical advice on the site is for general information only and should not be considered a substitute for professional advice. Our site may link to external websites for your convenience, but we are not responsible for their content or practices.
These Terms and Conditions govern the use of Snooze Support and our website. By continuing to use our services, you agree to these terms. If you have any further questions or concerns, please contact us.
