Shipping Policy

Shipping Policy for Snooze Support

General

We aim to keep our stock counts accurate, but occasionally, there may be discrepancies, and we may only be able to fulfil some items in your order. If this happens, we will send the available products and contact you about the out-of-stock items. You can wait for the restock or request a refund for the unavailable items.

We use Royal Mail Special Delivery for next-day deliveries within the UK. Your order and payment must be completed before the daily cut-off time to qualify for next-day delivery. 

Please note that the cut-off time may be adjusted during busy periods or due to postal disruptions. Thank you for choosing Royal Mail, and we hope you have a smooth shopping experience with Snooze Support.

Delivery Times

We aim to dispatch all orders within 1-2 days business days after receiving payment. However, delivery times may vary due to unforeseen factors such as weather or postal service delays.

International Delivery Times

We typically dispatch orders outside the UK within 48-72 hours of payment. Depending on customs and the courier service, delivery can take up to 8-10 days.

We operate Monday to Friday during regular business hours, excluding national holidays. During holiday periods, we take steps to minimize any potential delays in shipping.

Change of Delivery Address

If you need to change your delivery address, you can request this before your order has been dispatched.

Delivery Delays

If your delivery exceeds the expected time, please contact us so we can investigate the issue. Once your order is shipped, you will receive a tracking number by email.

Damaged Parcels

If your parcel arrives damaged, please refuse the delivery and contact our customer service team. If the parcel was delivered while you were absent, please contact customer service for further assistance.

Failed Deliveries

If a delivery attempt is made but you are not available, the courier will leave a notification card. You are responsible for arranging redelivery or collecting the parcel from the courier.

Duties and Taxes

Sales Tax

Sales tax is already included in the prices of products displayed on our website.

For any customer service inquiries, please reach out to us.